Frequently Asked Questions
Everything you need to know about shopping with BOHTEAK.
What is the typical shipping timeframe for my order?
Standard orders are processed within 2-3 business days. Depending on your location, delivery usually takes 5-7 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please note that certain sale items or personalized goods may be final sale. Contact our support team to initiate a return label.
How can I track the status of my shipment?
Once your order ships, we send an automated email containing your tracking link. You can also log into your BOHTEAK account and view 'Order History' to see real-time updates from our shipping partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through secure payment gateways.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Are your products covered by a warranty?
We take pride in our quality. Most BOHTEAK products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please email our customer service team with photos of the defect.